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Download Failed at least 3 times every single file

Download Failed at least 3 times every single file

passwordistaco123
New member | Level 2

Guys

What is going on. Every single file fails downloading at least 2 times, and I have to restart the entire 30 min download at least twice every single download. 

This is absolutely infuriating and detrimental to my freelance business wasting this absurd amount of time restarting and resuming downloads that keep failing on your servers. Google Drive and Sharefile I have zero issues but my client only has a Dropbox account.

Need this resolved ASAP

1 Reply 1

Re: Download Failed at least 3 times every single file

Lori
Dropboxer
Hey @passwordistaco123, and welcome to our Community!

It'd be amazing, if you could let me know which platform you're using: our mobile app, or through the Website.

If you're trying through the Website, can you try using a different browser and also an incognito tab? 

What's the size of the folder you're downloading? You can calculate, by following the steps shown here.

Keep me posted!
 

Lori
Community Moderator @ Dropbox
dropbox.com/support


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