cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Learn more about how Connie, a member of the Community, uses Dropbox here!

Dropbox files & folders

Get in sync with the Dropbox Community. Our members can answer all your questions on Dropbox files and folders. Join a discussion or start your own today.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Download fails at 315mb every time

Re: Problem Downloading Large File

ManMadeMan
Helpful | Level 6

I have found that once it stalls, if i then hit resume in the download the file picks up again. Anyone else able to replicate that?Screen Shot 2017-01-09 at 11.42.44.pngScreen Shot 2017-01-09 at 11.48.57.pngScreen Shot 2017-01-09 at 11.49.59.png

Re: Problem Downloading Large File

ManMadeMan
Helpful | Level 6

The resumed download failed again at 628mb, so 314mb in, so it is limiting downloads to 314mb

Screen Shot 2017-01-09 at 12.09.42.png

Download Issues For Other Users

Justin P.2
Collaborator | Level 10

I'm a very longtime Dropbox user, and rarely have an issue. However, in the last few weeks, I've had some cleints of mine try to download some larger zip files (between 500MB and 2GB usually) who tell me that they are having issues downloading the files.

 

Sometimes there is a language barrier so it's hard to know for sure, but it sounds like the downloads never finish or time out. 

 

Normally I would call this an end user problem related to their ISP but more and more clients are reporting this issue so I'm wondering if there is an issue on the Dropbox server side.

 

Any help would be appreciated.

Re: Downloads are stopping after a couple of minutes

Rich
Super User II

KIPD wrote:

The download strarted but after a couple of minutes it stops and never start again. It hangs completly.


Do you happen to know how much of the file has downloaded when it hangs? There's another issue posted on the forums with downloads stopping at a certain file size. If this is the same issue, I'll merge your post into that thread.

Re: Download Issues For Other Users

Rich
Super User II

Justin P.2 wrote:

I'm a very longtime Dropbox user, and rarely have an issue. However, in the last few weeks, I've had some cleints of mine try to download some larger zip files (between 500MB and 2GB usually) who tell me that they are having issues downloading the files.

There seems to be an issue with downloads stopping at about the 315MB mark. Does this seem about right for your clients? If so, I'll merge this thread into the larger one which discusses that issue.

Re: Download Issues For Other Users

Justin P.2
Collaborator | Level 10

Yes! One client specifically said it keeps stopping at 314MB. The weird thing is that it's not for all my cleints. Some are downloading larger files with no problems.

 

Unfortunately, I don't have the computer/browser specs of all my clients.


Let's hope it can be resolved soon.


Justin

Re: Download Issues For Other Users

ManMadeMan
Helpful | Level 6
Can I just say again, this is an issue, dropbox know it's an issue. I have been talking to them via email and they commented on facebook. They have a link to this thread.. This is a paid service, and those of us that use dropbox for our business are suffering, 3 weeks on and still no official word. NOT ON!

Many people are having this issue, across browsers and computers, some files over 314mb stall, throw a network error message and never pick up again!

Re: Downloads are stopping after a couple of minutes

KIPD
New member | Level 2

Of course I tried both of my problem download links. The first one stopped at about 50% and a file size from about 371MB the second one now proceed successfully.

BTW: The first one (50% and 350MB) shows me now an Error "Network-Error" but the second one is still downloading and finished the download later. 

as I could remember, the second one (which now has downloaded probably), stopped at the same file size from about 371MB.

Uploaded files above 300 MB fail to be downloaded

Layitfar
New member | Level 2

Hello.
I'm having the recurring problem when trying to share various files (archived zip. folders) above 300 MB via the Public folder and the individual link.

The files simply fail to be downloaded by all the recepients and myself included. The files below 300 MB are downloaded as normal.

80% of the dropbox is used.

What seams to be the problem? Please advise!
Thanks

Re: Uploaded files above 300 MB fail to be downloaded

Rich
Super User II

Layitfar wrote:

I'm having the recurring problem when trying to share various files (archived zip. folders) above 300 MB via the Public folder and the individual link.

The files simply fail to be downloaded by all the recepients and myself included. The files below 300 MB are downloaded as normal.


There appears to be an ongoing issue with this. I'm merging this thread into the larger discussion that's already taking place.

Poll
Which Dropbox integrations are you using while working from home?
Who's talking

Top contributors to this post

What do Dropbox user levels mean?
Need more support?