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Download failure - trying to save or export a file to my phone fails after loading 95%. Any ideas?

Download failure - trying to save or export a file to my phone fails after loading 95%. Any ideas?

Prezzyfromjersey
New member | Level 2

Every time I try to save my file from Dropbox to my phone or export it, the file loads to 95% and then it fails to do whatever I’m trying to do. If anyone can help. I’d really appreciate it.

1 Reply 1

Re: Download failure - trying to save or export a file to my phone fails after loading 95%. Any i...

Daphne
Dropboxer
Hi there @Prezzyfromjersey, I hope you're well today!

Do you get any errors when the download or export fails? If so, please send along a screenshot of this as the visual is always helpful.

Can you also let me know which version of the mobile app you have installed, and the OS version of your mobile device?

Looking forward to hearing from you!

Daphne
Community Moderator @ Dropbox
dropbox.com/support


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