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Downloadable File Size Limit for Dropbox Plus?

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Downloadable File Size Limit for Dropbox Plus?

New member | Level 2
New member | Level 2

Hello everyone,

 

My name is Ken and I created a online store for a friend. Most of the video downloads that go through the woo-commerce store are between 400 to 700 megs and work beautifully. There are two downloads that are full featured films and the download is 10 gigs maybe a little larger. Most customers have emailed there concern that they only got 500 or so megs of the 10 gigs. Guess the question is what am I doing wrong? Is there a limit? We only have the basic (I guess plus version of Dropbox) do we need a bigger plan? 

thanks for any help on this, the problem has been going on for about a month. 

ken Townshend

1 Reply 1
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Re: Downloadable File Size Limit for Dropbox Plus?

Dropboxer
Dropboxer

Hello there @ktownshend, I hope you're well today!

 

Just to clarify, are you sharing the files via a shared link?

 

Also, are the downloads being done through the "Download" option at the top right of the web page?

 

Or are they perhaps being done by right clicking the video and choosing "Save as"? This could cause an issue as this doesn't download the actual file itself.

 

Let me know and we can go from there!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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