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Downloading a large file onto a hard drive

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Downloading a large file onto a hard drive

New member | Level 2

Hello,

 

I cannot download an 18GB video file from my Dropbox account to my external hard drive. It keeps showing the message 'Failed- Forbidden'. Any ideas? 

 

Thank you. 

1 Reply 1
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Re: Downloading a large file onto a hard drive

Dropboxer

Hey there @Amie93, thanks for reaching out to us here!

 

Can you try the following and see if there's any difference in the behaviour there?

  • Clear your browser cache
  • Use an incognito window
  • Use another web browser
  • Download to your internal drive (if you have the space) and move the file to your external drive

If you still receive the error message, please send me a screenshot of this.

 

Let me know how it goes!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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