cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Want to know all about tools for creatives that work seamlessly with Dropbox, like Adobe? Well, check it out right here!

Dropbox files & folders

Get in sync with the Dropbox Community. Our members can answer all your questions on Dropbox files and folders. Join a discussion or start your own today.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Downloading folders not working anymore

Downloading folders not working anymore

PenelopeHale
Explorer | Level 3

Hello,

I work as an editor for a photographer and our system has stopped working.  Usually, she uploads the exported Lightroom catalogue and preview/photo files to a shared Dropbox folder. Then I download the folder set (usually *wedding couple* folder > then three subfolders created by Lightroom when exporting the catalogue) as one zipped file, I unzip the folder and open the catalogue file in Lightroom on my computer and have access to all the files and notes/info she has put on the images.  This past three weeks, I keep getting an error that the zip file couldn't download.

I have tried

  • resetting the modem
  • different browsers (Chrome and Edge)
  • clearing cookies and browsing history
  • using my bookmarked page link
  • using a fresh link from the photographer
  • downloading each subfolder separately (which worked for one of the three)

    I really need to get cracking on this edit and the photographer and I are unable to meet to hand over a hard drive of the files.

    Please help!
3 Replies 3

Re: Downloading folders not working anymore

Hannah
Dropboxer
Hi @PenelopeHale, thanks for your post!

Was the folder in question perhaps larger than 20 GB or does it contain more than 10.000 files? Because our website does have these download limits. 

Let me know what you find!

 

Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Downloading folders not working anymore

PenelopeHale
Explorer | Level 3

Hi Hannah,

Thanks for your reply.  The folder was 10.6GB though I am not sure on file numbers, I will check with the photographer.  Thanks for the other angle of investigation.

Penelope

Re: Downloading folders not working anymore

Hannah
Dropboxer
Thanks for getting back to me, Penelope!

Sure thing, take your time to look into it and keep me updated. 

Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Poll
Do you work or study in the creative industry? If so, which area?
If you use Adobe, don't forget to check out our latest integrations update here.
Who's talking

Top contributors to this post

  • User avatar
    Hannah Dropboxer
  • User avatar
    PenelopeHale Explorer | Level 3
What do Dropbox user levels mean?
Need more support?