Hi there, I'm having to download some video files from a client, it seems that any file over 5GB fails when trying to download. I've tried three different browsers an connected up via ethernet and still I'm unable to download these files from Dropbox. Can you help?
One file is 30GB, this always seems to fail around the 20GB mark. The other files, between 5-12GB always seem to fail just before completion saying either "the network connection was lost" or simply "download failed".
Since it's not currently possible to download files that are larger than 20GB in size or folders that contain more than 10.000 files, it's normal not to be able to download your 30GB file. Try downloading them in smaller batches, to see if that helps.
About the rest of the files, the smaller ones, can you also try clearing your browser's cache by following these steps, or try from an Incognito/Private browsing window that doesn't have any add-ons or plugins?
Just to add, I deleted the cache from Firefox and used incognito mode to download. This worked for the first 6GB file I downloaded, then the next 8GB file failed.
In the end I had to purchase Dropbox Plus because I still needed to download the 30GB file (which I can't do with the Basic account). This has worked. I saved the file to my Dropbox account and then added to my Desktop after this.
Still, downloading using just the basic account seems to be quite unstable for these file sizes 8-12GB.