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Re: Drobox isn't synching

Re: Drobox isn't synching

Explorer | Level 3

Dropbox doens't see I have an internet connection. It says you are offline and is hanging in 'connecting'.

dropbox.JPGdropbox1.JPG

Re: Drobox isn't synching

Dropboxer

Just to make sure that we have covered as much initial ground as possible, could you try restarting your router? 


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Re: Drobox isn't synching

Explorer | Level 3

Restarting the router didn't solve the problem.

Re: Drobox isn't synching

Dropboxer

If you have the Dropbox app installed on a mobile device, can you try these steps to sign into your account on the desktop app, @Raju Talwar?


Daphne
Community Moderator @ Dropbox
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Re: Drobox isn't synching

Explorer | Level 3

No it doens't work. After re-install it says you're offline. Check your internet connection.

Really strange since my internet is working properly.

Re: Drobox isn't synching

Dropboxer

Hi @Raju Talwar, are you using any firewalls, VPN, remote login software, or proxies during the normal use of your machine?

 

Could you check what the proxy settings are in the Dropbox desktop application and change them to 'Auto-detect' or 'No proxy' depending on the current setting?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

Re: Drobox isn't synching

Explorer | Level 3

Thank you! the problem was a proxy which was set. I don't know how this proxy was set, maybe a program did this. Thanks anyway, everything is working fine!

Re: Drobox isn't synching

Dropboxer

Glad to hear it, @Raju Talwar!

 

If you need any further assistance, feel free to let me know.

 

Enjoy the remainder of your week!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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