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Drobox isn't synching

Drobox isn't synching

Explorer | Level 3

Hi there,

 

I am usng dropbox several years now, but since a week my dropbox isn't synching on my computer.

I installed the dropbox programm again but still no working. I have ensured I have enough storage on my account.

 

Can anyone help?

 

Thanks!

1 Accepted Solution

Accepted Solutions

Re: Drobox isn't synching

Dropboxer

Hi @Raju Talwar, are you using any firewalls, VPN, remote login software, or proxies during the normal use of your machine?

 

Could you check what the proxy settings are in the Dropbox desktop application and change them to 'Auto-detect' or 'No proxy' depending on the current setting?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

17 Replies 17

Re: Drobox isn't synching

Dropboxer

Hey there @Raju Talwar, let's see what we can do here. 

 

Could you hover over the Dropbox icon that should be next to your computer's clock and let me know what it reads?

 

If you don't see it, it means that the desktop app isn't running and you'll have to launch it from your applications menu. 

 

Have a look and let me know what you find, thanks!

 


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Re: Drobox isn't synching

Explorer | Level 3

It says: making a connection...

I am not logged in. There's some problem which inhibits me to log in.

If I click on log in then nothing will happen.

I deinstalled and installed again but the same problemns returns.

If i go to web dropbox I can log in and everything is working fine.

Re: Drobox isn't synching

Dropboxer

It could be that there's a third party app that's blocking or hindering the desktop app from starting up correctly. 

 

Could you temporarily close any security apps or antivirus that may be running to see if that makes a difference?


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Re: Drobox isn't synching

Explorer | Level 3

This could be the problemn, but I dont know which program this can be causing. I dont have any antivirus installed. I checked firewall settings and dropbox is alouded.

At the same time my google drive synch isn't working as well. These are the programs I have installed:

 

programs.JPG

 

Re: Drobox isn't synching

Dropboxer

If you have third party cloud/storage services (like Microsoft One Drive and Google Drive) running, could you temporarily close them just for troubleshooting purposes? 

 

I can also see that you have an app that allows you to run a virtual machine on your device. 

 

Could you let me know if you're using it with the Dropbox desktop app?


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Re: Drobox isn't synching

Explorer | Level 3

Al synching apps are already closed.

Do you mean bluestacks? This app is closed and I dont use it with dropbox.

Re: Drobox isn't synching

Dropboxer

Hmm, could you try out these steps in case they do the trick?


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Re: Drobox isn't synching

Explorer | Level 3

If i click on fix hardlink then I get the error 'hardlinks couldn't be fixed, take contact with support'

Re: Drobox isn't synching

Dropboxer

Could you send me a screenshot of it by any chance?

 

If you have any trouble attaching it here, send it to me as a shared link, instead.


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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