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The box icon on system tray stays at gray and says "Starting...". But, when files are changed on another computer, they are being synced. Should I be concerned? Is there a fix?
Thanks.
Hi again to all,
This should be resolved now. Please restart your Dropbox desktop or mobile app and try again.
Let us know if you are still receiving an errors or you're experiencing anything out of the ordinary & we can look further into it.
Thanks to everyone for your reports & happy Dropboxing ahead!
Jane
Community Moderator @ Dropbox
dropbox.com/support
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Since (I presume) updating to Dropbox 54.4.90 on Windows 10 version 1803 (both Pro / Home), Dropbox is constantly 'indexing'. However, it still seems to be syncing files.
Unlinking / relinking accounts and uninstalling / reinstalling the desktop app makes no difference. I'm assuming this is an issue with the app itself?
I also have the same issue, I have tried un-linking and re-installing to no avail, the same issue is happening with another PC I am currently testing
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Jane
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so please give it a Like below.
Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
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Somewhat bizarrely, even though I'd already unlinked and relinked both personal and work accounts from the desktop app, and also removed and reinstalled the desktop app, and it didn't work - having removed the work account first, followed by my personal one, then readding them in the reverse order, it is now working!
Thanks for your help, Jane!
Hmm - it's no longer showing 'indexing' on my laptop; rather it's showing as 'Starting'. And it's still showing as 'Indexing' on my work desktop.
When I click on the settings section of the Dropbox app, it gives a summary of the space used, etc., both on my Personal and Work Dropbox accounts. The problem on both of these accounts are associated with my Work account.
Yet, strangely, even though the app is reporting that it's 'starting' or 'indexing', it's still syncing immedately, as it did before the update.
Work Desktop is Windows 10 Pro 64 bit and laptop is Windows 10 Home 64 bit. Both OSes are version 1803 / OS build 17134.165.
Turning off antivirus made no difference.
Any other suggestions?
Me too (ver 54.4.90 on Windows 7)
Hi. I have a problem. My dropbox is syncing normally between my computer and my cloud (http://dropbox.com) but the problem is that the little dropbox logo in my taskbar is saying "indexing, syncing..." with blue arrows as if it's working or doing sync or accesing my account. I reinstalled it, and it downloaded all my files again normallt but the logo still says the same.
Task bar logo problem, in English: indexing, syncing...
And then you can see that the files are correctly synced.
It's happening to me as well! God, I thought it was me, but maybe it's a Dropbox problem. I even started my own thread. Which is literally the same problem. I even reinstalled the app.
I did uninstall and reinstall as well. No help.
Hi there!
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