Drop box is stuck at "Starting..." but files are being synced

[pellet]

The box icon on system tray stays at gray and says "Starting...". But, when files are changed on another computer, they are being synced. Should I be concerned? Is there a fix?

Thanks.

[rhelvey]

Also desktop is stuck on "Starting..."

[cvlk]

hello there!

i have the dropbox 2tb plan with smartsync (smartsync being the main reason i wanted it).  i wanted to download the mac dropbox app and have everything "online only" simply so i can see the files as they come in.

it seems to be functioning fine in finder.  i see all the cloud icons on all the files in my dropbox.

in the top bar however, the dropbox icon has a white "1" in a red circle.  when i click on it, it seems to be stuck on "dropbox is starting ..."

this is fresh install (v54.4.90).  i have tried uninstalling per dropbox instructions and re-installing two or three times now.

in preferences, i have tried setting my proxies to auto or no proxy because i read it helped someone else with the same issue.  didn't help me.  it's set to no proxy right now.  under sync menu, i have my files start as "online-only."

note: i have set my dropbox location to a secondary internal drive.  might this be a problem?

lastly, i am only using 41% of my 2tb on dropbox.

thanks for your help!

[pellet]

Jane, I have tried that. It didn't help.

[RPantel]

I have two administration accounts on my WIndows 7 x64 system, just in case my primary does not work.  The primary account does have the latest version fo dropbox installed.  The backup account does NOT have dropbox installed.

The last couple of days, my PC was not booting past the selection of users into my primary account. 

I accessed the secondary admin account, then switched to the primary to get past this new glitch.  I have also noted that the dropbox icon remains grey and has the note "Dropbox is starting" when the pointer hovers over the icon.

I ended up uninstalling dropbox completely.  The computer booted flawlessly.  So I reinstalled dropbox.  I am again having boot issues into the account that has dropbox installed.

Once I get past the boot issues, the icon is still greyed out and the same "Dropbox is starting" message shows when I hover the pointer over the dropbox icon.

The syncing appears to be continuing even though the message would suggest otherwise.

I have read other posts in the forum and have tried proxy settings in both the on and off positions.  No difference in outcome.  

Since dropbox is effectively our company's WAN, this new behavior is rather troubling.  Any suggestions for fixing this problem, or do we need to switch to another cloud based file sharing system?

[YeOldeBowler]

I have updated to Beta 55.3.168 but still showing 'Starting...'

[pellet]

Same as mine.

[Jane]

Thanks a lot to everyone for your reports! 

I’ve made sure to get in touch with you on my end via email, so as to investigate each individual case based on the details I have on my tools. It’s my understanding that despite the error message, your files are syncing to your account online as expected, though please do let me know if you’re experiencing a different behavior & we’ll take it from there. 

I appreciate the time you’ve devoted in posting us on the matter & I’ll be awaiting to hearing back from you via email! 

[rhelvey]

Hey Jane,

I have not gotten a response from anyone today. I have been requesting help on a couple of different threads since about 9:30 am eastern time. My mobile devices are unable to upload or sync. Desktops can sync. Could you help me please?

[Jane]

Thanks for the nudge rhelvey, I’ve made sure to reply to you on your open ticket! 

[neekster]

I'm having exactly the same problem, started today on 3 separate machines (all macs). 

Tried with the latest beta and stable v54.4.90, same on all machines. Red 1 in the icon, leave it all day, still says it's starting. There does appear to be some activity, but it's very slow and no real idea what's going on. 

I've also tried starting from scratch and wiping the folder settings etc, login and link again, same deal.

I'm on the professional plan too, although as far as I know still on 1TB, but alarmingly if I look in my Dropbox account is says:

Your account is full Using 429.15 GB of 0 bytes

So our space has vanished according to dropbox, so I suspect there is a broader issue here that's not specific to the client. I'll be getting in touch with dropbox support.