Drop box taking up space

[msmorto92]

I have a 2T plan on my Mac the dropbox folder is taking up 1.02 T.   on line when I look at my account it says:

Regular files (208.31 GB)

Shared files (1.08 GB)

Unused space (1.8 TB)

I have 3.2 gig available on the Mac and   Drop box is saying it can't sync.  Why is dropbox taking up 1 T when there is only 210 gig on line.

[msmorto92]

I totally agree.  I had not looked at the size of Dropbox, clearly I should have known I was not at 1T, I had turned on Selective sync thinking I was at 1T.  After looking at Dropbox was when I went to the community.  That was all I did and not with selective sync the folder is at 231 gig which still does not make sense.

[Megan]

One more thing, @msmorto92.

Have you ignored any of your files or folders using these steps by any chance? 

I'd also assume that your desktop app shows 'up to date' while we speak, yes? 

[msmorto92]

Not sure if I responded to this did not even know that you could Ignore files.  drop box is down to 224 gig now but that is wiht smart sync on.  with smart sync off it should be at what 208 gig.

[Megan]

Thank you for reaching back to us, I hope you enjoyed your weekend!

If I were you, I'd reach our to our Support team in order to investigate further, @msmorto92.

They have all the available tools on their end, to see what might be causing this.

[msmorto92]

Thank you..

[Eamonn McDonagh]

Hi, until yesterday I had 7 or 8 GB of storage space.  I bought a new computer and when I downloaded dropbox it said I had only 2 GB and would I please buy more storage. I have no idea what is going on

[Mark]

You have almost certainly accidentally set up a new account rather than logged in to your old one. 

Have a look at www.dropbox.com/events - does that show activity from before you bought the new computer and installed Dropbox?

[Eamonn McDonagh]

It does show the normal activity prior to the new computer.

[Walter]

Hey @Eamonn McDonagh, sorry to jump in, but could you let us know what exactly is reported in your account's plan tab in regards to your quota? 

[Eamonn McDonagh]

All my own fault and all fixed now.  because DB normally works so well I hadn't logged into my dropbox page for like *years*  was thus a bit confused by what I was seeing. Thanks all and sorry to have wasted ppls time.