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Dropbox Business- Deleted ALL my files at end of "trial", so how do I get them back?

Dropbox Business- Deleted ALL my files at end of "trial", so how do I get them back?

justjessica
Explorer | Level 3

Many years of work were deleted by my ending the "Business Trial". I need to know how to get these files back. Much of this work was done prior to adding dropbox sync.  I run a small business and need my files without having to recreate them. Please help me. 

3 Replies 3

Re: Dropbox Business- Deleted ALL my files at end of "trial", so how do I get them back?

Mark
Super User II

Dropbox doesnt delete files at the end of a trial - it simply downgrades you and stops syncing. 

 

Can you tell us exactly what you did? What is www.dropbox.com/events showing?


 


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Re: Dropbox Business- Deleted ALL my files at end of "trial", so how do I get them back?

justjessica
Explorer | Level 3

I simply clicked the button to stop the "business dropbox" it then offered me another 14-day free trial which I declined and then I did nothing else.... went to folders to do some work and everything was gone.  I think you might be mistaken that "I did" something to cause this and it appears that all the files business dropbox attached itself to are gone. 

Re: Dropbox Business- Deleted ALL my files at end of "trial", so how do I get them back?

Jay
Dropboxer
Hi @justjessica, did you see any recent events as @Mark suggested to see if they were moved elsewhere?

Are they visible on the deleted files page in order to recover them to your account?

Jay
Community Moderator @ Dropbox
dropbox.com/support


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    Jay Dropboxer
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    justjessica Explorer | Level 3
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    Mark Super User II
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