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Dropbox De-synced ALL files in unrelated folders.

New member | Level 2
New member | Level 2

So Dropbox was low on space, I have ALL my files stored locally, I do NOT have smart sync enabled. 
I decided to change some old folders to online only, manually NOT the "auto free up space" option. That is disabled to avoid this exact situation. 

When I enabled the "Online only" option on one, ONE folder DROP BOX CHANGED ALL MY FOLDERS ABOVE AND AROUND TO ONLINE ONLY! 

Now it will take days to get everythign synced and in the mean time I have clients wanting projects. 
What is even more insane is when I went into the smart sync settings for all files to try and prioritize certain folders it LOST ALL PROGRESS it have mad in those folders previously. I am resorting to manually downloading files one at a time from the web site. 

Doubt there is a fix but wanted to rant, thanks.

3 Replies 3
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Re: Dropbox De-synced ALL files in unrelated folders.

Dropboxer
Dropboxer

Hello @Fettness, I'm sorry to hear about this!

I understand that this must have caused you a great amount of frustration and appreciate you coming to the Community to share your experience.

I'd be more than happy to have a better look into this with you, if you'd like to of course.

Would you like me to reach out to the email linked with your Community profile? If you've already contacted Support, you can let me know the ticket number you received instead.

Let me know if you have any questions - thanks!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Dropbox De-synced ALL files in unrelated folders.

New member | Level 2
New member | Level 2

Sure, I thought it was fixed as most of my files have re-downloaded but I went to set ONE folder as "online only" again today, and it reset ALL of them again. 
What the heck guys? 

Highlighted

Re: Dropbox De-synced ALL files in unrelated folders.

Dropboxer
Dropboxer

Sorry to hear that @Fettness. Not an expected behavior for sure. 

Let me know the version of Dropbox giving you this problem and the current status of your Dropbox app, please. 

Looking forward to your reply to assist. 


Fiona
Community Moderator @ Dropbox
https://dropbox.com/support


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