Delete, edit, and organize
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Hello everybody!
I had a bunch of photos and videos on this account (aprox. 200). The photos were probably about 3-4 years old, and i would occasionally access them. Today when i wanted to see them again, the photos were gone. The only things left on my account are the pdfs, word files and archives. I still have some links of some of the photos, form a conversation where i shared them, but when i try to access them, i get the message that the file was deleted.
-the files are not in the deleted files folder
-i have no other account, where i could've saved the files
-i am 100% sure i didn't accidentally deleted them
-no other person has access to my account
-i am not logged in on the mobile app
Any ideas on how my files were deleted, or any suggestion on how to recover them would be appreciated. Thanks!
Jay
Community Moderator @ Dropbox
dropbox.com/support
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@SpacBogdan97 wrote:
Any ideas on how my files were deleted, or any suggestion on how to recover them would be appreciated. Thanks!
Dropbox doesn't delete your files like that. If your account was idle for more than a year, the entire account would be deleted due to inactivity, but it wouldn't delete just a subset of files within the account.
You can use the Events page to see what happened to your files. If they were deleted within the last 30 days, you can recover the files.
Jay
Community Moderator @ Dropbox
dropbox.com/support
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Hello Jay!
The photos were located on my dropbox. I have only used the share with a link option for some photos. The photos were shared on 05/08/2020, but the last time i have accesed them was about 5 months ago.
Jay
Community Moderator @ Dropbox
dropbox.com/support
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I could've imagined that they were gone, i just couldn't understand why. Thanks anyway for your time and support!
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
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