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Dropbox Missing Files - No Support from Dropbox

Dropbox Missing Files - No Support from Dropbox

Explorer | Level 3

We are missing huge amounts of files and currently have 2 tickets open with dropbox. It seems that dropbox fell of a cliff. No Response from support on getting our files back. last response was this has been escalated by relay message from chat. No one has really been assigned to deal wuth this. Hugely frustratting considering i've been with DB more than a decade. WHERE IS CUSTOMER SUPPORT ????

 

2 Replies 2

Re: Dropbox Missing Files - No Support from Dropbox

Dropboxer

Hi @MikeCC64, thanks for messaging the Community.

 

I'm sorry to hear about this situation. I can see that the ticket has been forwarded to a specialist team.

 

I've gone ahead and prioritized it to expedite matters on your behalf.

 

I hope this helps.


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Dropbox Missing Files - No Support from Dropbox

Explorer | Level 3

Thxs Jay

 

I wish at least Dropbox would get back us with updates. We left in limbo...

Basic response is YES we have your data...

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