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Dropbox Notification saying file is open in google sheets

Dropbox Notification saying file is open in google sheets

tl015
New member | Level 2

Hi, I'm having trouble opening a file in excel online.  When attempting to open the document, I receive a notice that says that the file is currently open in google sheets so I can only view in excel online - not edit.

 

The file is actually not open in google sheets, I mistakenly clicked sheets instead of excel when trying to open and immediately closed the tab.  The file is not shared with anyone.  It would appear that dropbox still believes the file is open and being worked on in sheets when it is not.

 

Does anyone know a workaround for this glitch to help me open the document and edit in excel online?

6 Replies 6

Re: Dropbox Notification saying file is open in google sheets

Daphne
Dropboxer
Hey @tl015, thanks for reaching out to us here!

That does sound like a rather strange error, would you mind sending me a screenshot of that?

Also, if you restart your browser, or use another browser altogether, do you still get the same error?

Looking forward to hearing back from you!

Daphne
Community Moderator @ Dropbox
dropbox.com/support


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Re: Dropbox Notification saying file is open in google sheets

rodrigoestevao
New member | Level 2

Hi Guys, I've been facing the same problem here. 

 

If I accidentally open a file using the Google sheets, even after I have closed I've been receiving the following error:

 

Screenshot_20211111_111321.png

Excel for web: "Right now people are working on this file in Google Sheets." but not using sheets

angelob3
New member | Level 2

Hello,

 

When trying to open a file in excel file on Microsoft Excel For Web I am receiving this error: 

"Want to see the latest version and edit?
Right now people are working on this file in Google Sheets. You can see updates and edit there."
 
However, none of the people in my shared folder are using Google Sheets, we all use the Excel for Web version. Any ideas on how to bypass this and edit on the excel version? When I can get past this screen to the excel version, it is in view only mode and says the file is locked... but it's my file and I nor anyone else has locked it?

Re: Dropbox Notification saying file is open in google sheets

angelob3
New member | Level 2

currently having the exact same issue, were you able to find a solution? No one I'm working with says they opened it on sheets, but we are all receiving the same error as you've posted.

Re: Excel for web: "Right now people are working on this file in Google Sheets." but not using sh...

Megan
Dropboxer
Hi @angelob3, let's see what we can find on this! 

Would you mind sharing a screenshot of the error you received with me so I can see this? 

Do you see this error when trying to open the file using a different browser?

Thank you.

Megan
Community Moderator @ Dropbox
dropbox.com/support


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Re: Excel for web: "Right now people are working on this file in Google Sheets." but not u

placey
Explorer | Level 3

I had this too. I resolved it by logging out of Dropbox and back in again. ¯\_(ツ)_/¯

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Top contributors to this post

  • User avatar
    placey Explorer | Level 3
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    Megan Dropboxer
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    angelob3 New member | Level 2
  • User avatar
    rodrigoestevao New member | Level 2
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