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Dropbox Paper Message - Oops! We couldn't find this image

Dropbox Paper Message - Oops! We couldn't find this image

Jenniferwardstudio
Helpful | Level 6

I added a photo to Dropbox Paper and it seemed to load. However, a message popped up saying that Dropbox couldn't find the image, saying that it may have been "moved or deleted or may be temporarily unavailable". I uploaded several images to this file in Dropbox Paper yesterday with no issue. Now, this message displays in lieu of *all* of my images. I saw that someone else also had this issue, and it seemed to resolve on it's own. I can't hope that my images will eventually pop back up, as this is a project I'm collaborating on with a client. Any help is greatly appreciated!

1 Accepted Solution

Accepted Solutions

Re: Dropbox Paper Message - Oops! We couldn't find this image

Jenniferwardstudio
Helpful | Level 6

I found a solution! I forgot to mention earlier that, after I set up my Paper documents, I noticed my email was outdated - so, I changed it.

 

I confirmed my new email, changed my password and logged in with my new email. Everything worked fine for the rest of the day, but I'm thinking now, that Dropbox may have been updating my new information in the background. So when I logged in the next day, it acted as though I wasn't logged in when I was viewing my Paper files.

 

The fix was when I went into my Paper documents and invited myself with my new email to the documents. Now, it works everywhere! Safari, the Paper app, and Chrome.

 

Thanks again for your help!

View solution in original post

6 Replies 6

Re: Dropbox Paper Message - Oops! We couldn't find this image

Jay
Dropboxer
Hi @Jenniferwardstudio, thanks for posting on the Community!

Is this a Paper document that you own on your account, or was it shared to you?

How did you upload images into the document? Were they already stored on your account?

This will help me to assist further!

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Dropbox Paper Message - Oops! We couldn't find this image

Jenniferwardstudio
Helpful | Level 6
Thank you for your help!

It’s an account that I own. I uploaded the images from my desktop - they are png and jpeg files. I moved the files to my Dropbox folder to see if adding them to Dropbox would help. It didn’t work. I can see the photos in a Chrome browser, but not Safari.

Re: Dropbox Paper Message - Oops! We couldn't find this image

Jay
Dropboxer
Are you on a Mac or Windows device? Have you recently updated your OS to the latest version or patched it recently?

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
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Re: Dropbox Paper Message - Oops! We couldn't find this image

Jenniferwardstudio
Helpful | Level 6

Yes, my Mac is updated to the latest software: MacOS Big Sur 11.2.3

 

The images don't show up in the Paper app either.

Re: Dropbox Paper Message - Oops! We couldn't find this image

Jenniferwardstudio
Helpful | Level 6

I found a solution! I forgot to mention earlier that, after I set up my Paper documents, I noticed my email was outdated - so, I changed it.

 

I confirmed my new email, changed my password and logged in with my new email. Everything worked fine for the rest of the day, but I'm thinking now, that Dropbox may have been updating my new information in the background. So when I logged in the next day, it acted as though I wasn't logged in when I was viewing my Paper files.

 

The fix was when I went into my Paper documents and invited myself with my new email to the documents. Now, it works everywhere! Safari, the Paper app, and Chrome.

 

Thanks again for your help!

View solution in original post

Re: Dropbox Paper Message - Oops! We couldn't find this image

Jay
Dropboxer
Glad to hear it worked, however, I'm not sure I understand why you had to invite your own account to your Paper docs, since it uses the same email as your own Dropbox account. It would have updated automatically.

If this issue occurs again, please let me know.

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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