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Dropbox Paper + Trello

barnabygunning
Explorer | Level 4

I am new to using Dropbox Paper and am interested in the Trello integration but cannot seem to get my trello cards/boards to appear "automagically" as per the example code.

 

Is there a special trick I am missing?

 

Looking at the source code I can see that my Trello link fails to trigger the iframe generation.

 

 

1 Accepted Solution

Accepted Solutions

Re: Dropbox Paper + Trello

Dropboxer
Dropboxer

Hi Barnaby, thanks for your post!

It looks like the issue you're experiencing is due to the fact that you're pasting a link to a Trello *board* rather than a *card*. You can see the distinction in the Trello URL: if you see /b in the URL, you're linking to a board, whereas /c links to a card.

Dropbox Paper will automatically display previews of Trello cards, but not boards – so this is expected behavior. If you try a link to a card instead (/c), do you get a preview successfully?

View solution in original post

9 Replies 9
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Re: Dropbox Paper + Trello

Super User
Super User
What browser are you using? Try both Firefox and Chrome and see if it works in either of them.

Re: Dropbox Paper + Trello

Dropboxer
Dropboxer
Hi there,
 
Is the URL you’re using for your Trello marked up in the same way as the following?
 
 
If so, try also using Paper in Incognito/Private Browsing mode without any extensions running. Sometimes some plugins prevent iframes from loading since they could pose security risks (quite rightly so, on the rest of the Internet), which inadvertently affect the Paper site with their settings.
 
Let us know how it goes!

Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Dropbox Paper + Trello

barnabygunning
Explorer | Level 4

Hi there, the form of the trello link is:

 

https://trello.com/b/AbCdEfGh

 

(actual url has a different set of letters after trello.com/b/)

 

If I look at my javascript log I can see quite a lot of 403 errors relating to things like: https://paper.dropbox.com/static/sourcemap/pad_page_external.80d2bfc42569de99f4f4dfa05c24bfde93a8187...

 

I suspect that this is the root of the problem...

 

Barnaby

 

 

 

 

Re: Dropbox Paper + Trello

barnabygunning
Explorer | Level 4

Hi there,

 

I have now tried Safari, Chrome and Firefox in incognito/private mode and not.

 

The form of the trello link is:

     https://trello.com/b/AbCdEfGh 

(actual url has a different set of letters after trello.com/b/)

 

If I look at my javascript log I can see quite a lot of 403 errors relating to things like: 

https://paper.dropbox.com/static/sourcemap/pad_page_external.80d2bfc42569de99f4f4dfa05c24bfde93a8187...

 

I suspect that this is the root of the problem...

 

Barnaby

 

 

 

 

Re: Dropbox Paper + Trello

Dropboxer
Dropboxer
I appreciate your prompt update here barnabygunning!
 
I’d happily bring that to the attention of a specialized colleague through our Official Support Channel. If it’s not too much trouble for you, could you verify that you’re giving me your permission to get in touch with you on the email address connected to your Dropbox account, so as to further advise on further steps? Once you do, I’ll email you directly. 
 
Thanks again & I’ll be awaiting your next message here!

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support

 

Heart Did this post help you? If so please give it a Like below. 
 Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
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Re: Dropbox Paper + Trello

barnabygunning
Explorer | Level 4
That would be more than fine, it would be great.

Re: Dropbox Paper + Trello

Dropboxer
Dropboxer
Thanks for your confirmation barnabygunning, I’ve made sure to create a support request on our system on your behalf & a member of our team has emailed you. At your convenience, could you check your inbox for our latest message and let me know here if you have any issues locating the reply, so that we make sure to send that again? 
 
Thanks again for your posting here on this question & we’re looking forward to hearing back from you via email, so as to check your Paper-related inquiry together!

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support

 

Heart Did this post help you? If so please give it a Like below. 
 Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
 Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Re: Dropbox Paper + Trello

Dropboxer
Dropboxer

Hi Barnaby, thanks for your post!

It looks like the issue you're experiencing is due to the fact that you're pasting a link to a Trello *board* rather than a *card*. You can see the distinction in the Trello URL: if you see /b in the URL, you're linking to a board, whereas /c links to a card.

Dropbox Paper will automatically display previews of Trello cards, but not boards – so this is expected behavior. If you try a link to a card instead (/c), do you get a preview successfully?

View solution in original post

Re: Dropbox Paper + Trello

barnabygunning
Explorer | Level 4

Richard

 

Spot-on.  serves me right for being new to Trello and Dropbox Paper.

 

I had not appreciated the difference between Trello Boards (which I thought were supported) and Trello Cards. I had wondered about the /b/ /c/ thing but hadn't made the obvious connection.

 

Thanks

 

Barnaby

 

 

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