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Dropbox Paper & LucidChart Integration & Trello Integration

Dropbox Paper & LucidChart Integration & Trello Integration

andul007
Explorer | Level 3

Hi Everyone,

So I followed this doc on integrating LucidChart into Dropbox Paper.

I'm having a lot of issues, not just with LucidChart but with all of the Dropbox integrations (except YouTube). I've tried Figma, Trello, and LucidChart, none of them seem to work for me. I've even tried taking the link from the "see example", cutting it, and then repasting and it just doesn't work, as shown below. Do you have any suggestions on how to fix this? Seems like a pretty major issue with the Dropbox Paper service.

 

dropboxPaper.gif

1 Accepted Solution

Accepted Solutions

Re: Dropbox Paper & LucidChart Integration & Trello Integration

Lusil
Dropboxer

Hey there @andul007

Could you give the following a shot and let me know if any of these do the trick?

  • Try another browser.
  • Navigate through an incognito/private browser mode. 
  • Clear the cache. 
  • Ensure that you're not running any third party browser extensions. 

Let me know how it goes!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

5 Replies 5

Re: Dropbox Paper & LucidChart Integration & Trello Integration

Lusil
Dropboxer

Hey there @andul007

Could you give the following a shot and let me know if any of these do the trick?

  • Try another browser.
  • Navigate through an incognito/private browser mode. 
  • Clear the cache. 
  • Ensure that you're not running any third party browser extensions. 

Let me know how it goes!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

Re: Dropbox Paper & LucidChart Integration & Trello Integration

andul007
Explorer | Level 3

I got it to work in a browser with no extensions. I had to click LucidChart from the menu option, then add in the url, then click lucidchart again, and then click enter in the url textbox. I would advise though to have some kind of button to check if it's a valid url or create an onKeyUp event listener and provide some kind of message to the user saying that it couldn't find the url. It's pretty frustrating when it's not giving you any feedback.

Also, sidenote, would love to work at dropbox.

Re: Dropbox Paper & LucidChart Integration & Trello Integration

Lusil
Dropboxer

Thanks for keeping me in the loop, @andul007!

Glad to hear that you were able to resolve your concern in the end, and I'd also be more than happy to share your feedback with the dev team for future consideration.

If you have any other ideas or questions for us, please don't hesitate to give us a nudge. 

In the meantime, have a lovely day ahead! :grin:


Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
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Re: Dropbox Paper & LucidChart Integration & Trello Integration

PeterAndreasMoelgaard
Explorer | Level 3

I have done all of the suggested things, and to no avail, I experience the exact same, that it will only load the Example, but not any URL from LucidChart.

I have tried in all three major browsers as well as in the Desktop App.

I have tried multiple different documents.

Re: Dropbox Paper & LucidChart Integration & Trello Integration

Walter
Dropboxer

Hi @PeterAndreasMoelgaard; thanks for joining our Community!

 

I'm not facing any problems with embedding content from Lucidchart into my Paper docs, be it links to documents and/or charts. 

 

Can you let us know the exact steps you take to do this and the OS of your device along with your browser's version?

 

Thanks a bunch! 


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
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    Walter Dropboxer
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    PeterAndreasMoelgaard Explorer | Level 3
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    Lusil Dropboxer
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    andul007 Explorer | Level 3
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