I have a user who does not see Dropbox Paper as an option when adding documents in Dropbox. We've tried it in multiple browsers and she still never see it as an option:
The weird thing is that she CAN edit Dropbox Paper docs that others have shared with her.
Any idea why this option is missing for her?
Sorry to jump in here @Corndog!
At the moment, there wouldn't be a way for this to happen.
The Paper 2020 release is currently only available to new users. Our team is presently working on a new feature in order to deliver the greatest possible experience for all of our users.
If anything else comes up, you know where to find us.
So if a user NEEDs to use Dropbox Paper, are we just out of luck? Do I delete her account and generate a new one? What will happen to her files? Do they stay live as long as they're shared with other users?
This is very frustrating.
The way we work is changing. Share and discover new ways to work smarter with Dropbox in our community.Sound good? Let's get started.
For more info on available support options, see this article.
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