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Dropbox Paper: unable to select "rollback" or "view full doc" options

New member | Level 2
New member | Level 2

As you can see from the screenshot, I'm unable to select either options; they're greyed out. Any ideas as to why?

 

Screenshot 2020-04-09 03.04.57.png

1 Accepted Solution

Accepted Solutions
Highlighted

Re: Dropbox Paper: unable to select "rollback" or "view full doc" options

Dropboxer
Dropboxer

Hi @dajay231, I'd be happy to help out with this!

 

I'd just like to ask you a little more info so I can have a better idea of the issue that you're having. Please let me know the following:

  • Are you the owner of this Paper doc?
  • Do you have edit rights to this Paper doc?
  • Does the option appear normally for other versions?

Let me know and we can take it from there!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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View solution in original post

3 Replies 3
Highlighted

Re: Dropbox Paper: unable to select "rollback" or "view full doc" options

Dropboxer
Dropboxer

Hi @dajay231, I'd be happy to help out with this!

 

I'd just like to ask you a little more info so I can have a better idea of the issue that you're having. Please let me know the following:

  • Are you the owner of this Paper doc?
  • Do you have edit rights to this Paper doc?
  • Does the option appear normally for other versions?

Let me know and we can take it from there!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

Highlighted

Re: Dropbox Paper: unable to select "rollback" or "view full doc" options

New member | Level 2
New member | Level 2

Hello!

 

I made the mistake of trying this on the Desktop app for MacOS. It works fine in the browser. My apologies! Thank you for reaching out.

Highlighted

Re: Dropbox Paper: unable to select "rollback" or "view full doc" options

Dropboxer
Dropboxer

Thanks for getting back to me here @dajay231!

 

I'm glad to hear that worked fine through your web browser. I'm sure that this info will helpful for anyone else having this issue too.

 

If there's anything else that I can help with, don't hesitate to get back to me here.

 

Have a great day!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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