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Dropbox Plus user but app believes I am a Business user? Camera Upload

Dropbox Plus user but app believes I am a Business user? Camera Upload

Gordon H.6
New member | Level 2

I am a Dropbox Plus user, used to have my IOS app using the Camera Upload feature but have since discovered that the uploads stopped several months ago.

 

Within the app, I go back to settings to turn on Camera Upload and am asked to connect a personal account.

 

As I can gather, my account level is Plus as opposed to Business (am checking via website and account settings).  It is as if the app believes I am a business user for some reason?

 

When I try to connect the "personal" account, naturally I enter my credentials for my 1 and only account, however naturally i get a message saying that I can't use the same account to connect.

 

Any help with this? I would be grateful. Cannot seem to find anything on this

1 Accepted Solution

Accepted Solutions

Re: Dropbox Plus user but app believes I am a Business user? Camera Upload

Rich
Super User II

If you're a member of a free team, you'll also be classified as a business user. You would need to leave the team for Camera Uploads to work again.

View solution in original post

3 Replies 3

Re: Dropbox Plus user but app believes I am a Business user? Camera Upload

Rich
Super User II

If you're a member of a free team, you'll also be classified as a business user. You would need to leave the team for Camera Uploads to work again.

View solution in original post

Re: Dropbox Plus user but app believes I am a Business user? Camera Upload

Gordon H.6
New member | Level 2
Thanks Rich, that did the trick. appreciate your help!

Re: Dropbox Plus user but app believes I am a Business user? Camera Upload

Ed
Dropboxer
Would you mind taking a minute of your time to fill out a survey sharing your experience using our Dropbox Community? You can access it here: http://bit.ly/2lNKIxT

Thank you!

[This thread is now closed. If you have a similar or new question, you can ask here: https://www.dropboxforum.com/t5/forums/postpage/category-id/101001000]



Ed G
Community Manager @ Dropbox
https://dropbox.com/support


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    Ed Dropboxer
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