Dropbox Problem with Preview Pane in Windows 10 Explorer.

[Conkerah]

Just wondering if anyone has encountered a strange problem, the issue is when in MS Windows Explorer > Navigating to Dropbox Folders and having Windows Preview Pane opened in Windows Explorer. The file shows up on the preview pan, but once you click away or continue to the next file then go back to the previous file the preview pane doesn't show a preview no longer.

The work around ive found was to right click on the file and set to online - only in which case it allows for 1 preview pane viewing then it no longer works until i do it again. 

Is there a better solution to this issue? 

[Megan]

Hi @jmoney3, I hope you're doing well!

Can you follow Jay's steps, as mentioned above in order for you to contact our Support team about this? 

Keep me posted with the ticket number once you do. Thanks!

[EZB]

Hi, i am having the same problem with the preview pane on file explorer for dropbox files that shows me the file just once in the preview and when I go away from that file and come back again it does not show up. did you find the problem?

[F10catherine]

I am having the same issues of all previews not showing in explorer. I tried contacting support but was just told its due to a third party app and they cannot assist. I don't see this is a third party app problem to be honest....

[YZYkithomes]

Hi all,

I got the same answer "due to a third party app and they cannot assist". This is definitely not the case, but mostly a compatibility issue with Windows 10 and 11. We're looking for alternatives to Dropbox and this makes work very inefficient. Any alternatives here can anyone recommend?

[jmoney3]

I am curious what 3rd party application you are using that would be causing this error? If we are all using a different 3rd party, I don't see how it could be the 3rd party error. I am using a Raven Scanner.

[F10catherine]

As far as im aware im not using a 3rd party app similar that could be conflicting, they just seemed to direct it at Windows explorer in my case....

[Megan]

Hey all, I hope you're doing well!

Your feedback regarding this has been very valuable and I will endeavor to make sure your voice is heard.

I will pass on your comments to the relevant departments so that we can further improve our product. 

If you need anything else, let me know. 

[Libbie1]

Hello,

I also haven't been able to use the preview pane for months now. It is very frustrating and very time consuming for work to not be able to preview any of my Dropbox documents. Megan, does Dropbox really not know how to fix this? Please help us!

Thank you!

[CouruDavance]

I have the same problem at this day with the latest application.

What is the solution.

[Walter]

Hey @CouruDavance, sorry to hear you're having issues with this.

Can you please clarify the version and status of the Dropbox desktop app as shown in your menu bar/taskbar on your computer?

Have you tried rebooting your computer since you first noticed this?