cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Want to learn some quick and useful tips to make your day easier? Check out how Calvin uses Replay to get feedback from other teams at Dropbox here.

Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Dropbox Rewind for basic account

Dropbox Rewind for basic account

msimunic
New member | Level 2
Go to solution

Ransomware encrypted all My Dropbox files. This was happening yesterday during the day. Another computer linked to My Dropbox was attacked and the process of encrypting the files was going up until the computer was shut down.
I have Basic account.
I want to make sure that if I upgrade the Dropbox account to Dropbox Plus or Dropbox Professional that file History won't be lost and that Rewind should be able to restore the previous version of all files from History.
Is that true?

Also, I didn't use Rewind ever before. Maybe this isn't the best thread to ask, but How can I use Rewind? - I mean, can I select one step back in History? Or can I undo all file extensions change - rollback version with different extension or can I roll back to previous time and date or something else?

1 Accepted Solution

Accepted Solutions

Mark
Super User II
Go to solution

For how to use Dropbox rewind see: https://help.dropbox.com/files-folders/restore-delete/rewind

 

It rolls your account back (in the selected folders) to the date/time you set. 

 

One thing to note tho is when you go paid nothing changes except from the time you pay you get extended version history (up to 180 days plan depenedent), but, that is not retroactive. You should be fine as the deletions only happened yesterday but I just wanted to be clear that it wont suddenly give you access to changes or files from before that 🙂


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

View solution in original post

3 Replies 3

Mark
Super User II
Go to solution

For how to use Dropbox rewind see: https://help.dropbox.com/files-folders/restore-delete/rewind

 

It rolls your account back (in the selected folders) to the date/time you set. 

 

One thing to note tho is when you go paid nothing changes except from the time you pay you get extended version history (up to 180 days plan depenedent), but, that is not retroactive. You should be fine as the deletions only happened yesterday but I just wanted to be clear that it wont suddenly give you access to changes or files from before that 🙂


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

chinarut
Helpful | Level 6
Go to solution

One thing to note tho is when you go paid nothing changes except from the time you pay you get extended version history (up to 180 days plan depenedent), but, that is not retroactive. You should be fine as the deletions only happened yesterday but I just wanted to be clear that it wont suddenly give you access to changes or files from before that 🙂

 

aw - this is a bit of a bummer - I actually would have forked over some $ just now to rewind a folder 2 weeks!

Mark
Super User II
Go to solution

@chinarut wrote:

aw - this is a bit of a bummer - I actually would have forked over some $ just now to rewind a folder 2 weeks!


So rewind will work previous 2 weeks, but you couldnt restore past 30 days 🙂


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

Need more support?
Who's talking

Top contributors to this post

  • User avatar
    Mark Super User II
  • User avatar
    chinarut Helpful | Level 6
What do Dropbox user levels mean?