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Dropbox Smartsync & Screenflow - cautionary tale

Dropbox Smartsync & Screenflow - cautionary tale

Helpful | Level 6

Greetings Dropbox Community,


I discovered... the very hard way - that Smartsync & Screenflow are not happily integrated or functional. And there should be code red warnings about this!  I am not here to blame either Dropbox or Screenflow - both excellent companies but this is something you guys at the top should sort out!


1/ I have recently started using Screenflow and after a few trial projects I began  editing an hour long DVD ended up with a Screenflow Document on my Desktop which was.. 39Gigs.  I exported the finished mpeg ( about 250mb) but upon discovering that the Screenflow project ( edits and original material and all) amount to 39gig I created a Screenflow folder on Dropbox, took ages to sync that overnight and then converted it via  Smartsync to Online Only.


2/ Thinking then to backup my Computer to it's usual backup hard drive,  I investigated whether Time Machine backs up Online Only files and discovering that it doesnt  - I then dragged the Screenflow Folder ( with several Smartsync'd Screenflow projects back onto my desktop) anticipation of backing it up to Hard Drive External.


3/ This action completely ruined and corrupted the entire folder and make all the Screenflow projects unusable.  - and about 8  hours of Screenflow editing and source contents in those folders. 


4/ Dropbox is 'stuck' with the symbol greyed out and the black circle with X


... I guess I should have backed up the Screenflow projects first to hardrive... :(


Any comments or suggestions welcome!

1 Reply 1

Re: Dropbox Smartsync & Screenflow - cautionary tale


Hi @Adam G.18; how are you today?


Since there are various reasons for syncing to get stuck, could you please send me a screenshot of the exact status of the desktop app as shown within your menu bar


Let me know what you find and we'll take it from there, Adam. 

Community Moderator @ Dropbox

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