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Dropbox Sync Icons missing

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Dropbox Sync Icons missing

Helpful | Level 5

Recently my Dropbox folder stopped showing Sync icons. This means I have no idea which files are downloaded to my mac, and which are simply in the cloud. 

 

I tried all the suggestions here: https://help.dropbox.com/installs-integrations/sync-uploads/sync-icons

I reinstalled the app. I unlinked my dropbox account. I force restarted finder. Nothing. 

 

Then I got aggressive. Signed out, completely uninstalled dropbox, including deleting all the hidden system files, restarted, and installed again. Still missing.

 

This is a pretty critical feature of Dropbox so would really like to know how to fix it... I miss the old days when this app was simple and just worked.

 

I also did some reading about how other apps with Finder integrations can screw things up so uninstalled Google Drive File Stream (the only other app I can think that might be messing with it). That said, here are the apps listed under "finder integrations" in the extensions tab of system preferences:

 

iCloud Drive, BetterZip, Core Sync Helper (Adobe Creative Cloud), Dropbox, Setapp.

 

Running Mac OS 10.15.6 and Dropbox vr. 102.4.431

1 Accepted Solution

Accepted Solutions
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Re: Dropbox Sync Icons missing

Helpful | Level 5

AHA! It was BetterZip, apparently. I've contacted the developer. Hopefully we can get them to play nicely with each other.

View solution in original post

2 Replies 2
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Re: Dropbox Sync Icons missing

Helpful | Level 5

AHA! It was BetterZip, apparently. I've contacted the developer. Hopefully we can get them to play nicely with each other.

View solution in original post

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Re: Dropbox Sync Icons missing

Dropboxer

Hi @adamschoales; thanks for the report and following up on this!

 

I'm glad to hear you managed to get to the bottom of this and thanks for keeping us in the loop too.

 

Just a note on this, our most recent stable version of the desktop app came out a couple of days ago so you may want to give it a try too:

 

https://www.dropboxforum.com/t5/Dropbox-desktop-client-builds/Stable-Build-103-4-383/td-p/442957

 

Let me know if you come up with any Dropbox questions, Adam; I'll be happy to follow up. 



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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