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Dropbox Sync Incomplete, Deleted All Folders From Computer

Dropbox Sync Incomplete, Deleted All Folders From Computer

ngynbrenda
New member | Level 2
September

Dropbox synced to my desktop and started to download all the folders off my desktop. The sync was incomplete, but it still removed all files and folders off my desktop and gave me an incomplete folder to download with only 1/5 of the content I originally had. Is there a way for me to go back and retrieve the files and folders that Dropbox didn't package?

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Re: Dropbox Sync Incomplete, Deleted All Folders From Computer

Daphne
Dropboxer
September

Hey there @ngynbrenda, thanks for reaching out to us here!

 

From what you mentioned, it sounds like the computer backup feature was enabled during the app setup. 

 

Just to clarify, did you try disabling the backup feature with the steps outlined here?

 

Let me know and we can go from there!

Daphne
Community Moderator @ Dropbox
dropbox.com/support


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