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Dropbox Transfer not working

Dropbox Transfer not working

CitySolution
Explorer | Level 3

My Dropbox Transfer has stopped working for me. I've right-clicked on a file on my desktop > Send with Transfer... > Create Transfer and then I get the below where it just sits there as "creating your transfer". I've tried leaving it for hours & just stays at 0%. I can't find a fix for this.

 

The Transfer still works from a browser, but that's a slower process.

 

CitySolution_0-1619711401117.png

11 Replies 11

Re: Dropbox Transfer not working

jeremystyle
Explorer | Level 3

Mine stopped working maybe a week ago and won't load even in the browser.  I tried both Chrome and Firefox with my VPN on and also off. 

Re: Dropbox Transfer not working

Megan
Dropboxer

Hey there folks, welcome both to our Community!

@CitySolution Can you hover over your Dropbox icon, and let me know the app's syncing status and version? 

Also, @jeremystyle, do you get any errors when you try to create a File Transfer? 

Let me know what you find.


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Re: Dropbox Transfer not working

CitySolution
Explorer | Level 3

Hey Lori, my version is 122.3.4786

Re: Dropbox Transfer not working

jeremystyle
Explorer | Level 3

Hi Lori,

 

I have been working with a chat rep as well but I don't get any errors at all.  Basically, the page just keeps "loading"  In the bottom right, it keeps saying it is waiting for and then transferring data from snapengage.com.  I am working on a mac and only having problems on this with both firefox and chrome.  Windows seems to be working fine. 

Re: Dropbox Transfer not working

Megan
Dropboxer
Hey @CitySolution, it seems you have the Beta version installed.

Please, access your account's settings on our website and turn Early releases off. After that, install one of the stable builds of the Dropbox application. Let me know if that does the trick for you. 

Also, @jeremystyle, do you have a ticket number reference that I can check? 

Thank you both, enjoy your weekend!

Megan
Community Moderator @ Dropbox
dropbox.com/support


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Re: Dropbox Transfer not working

CitySolution
Explorer | Level 3

Hi, I'm now using version 121.4.4267 and I'm still having the same issue, I can create a Transfer via the web interface, but not directly from my local drive.

Re: Dropbox Transfer not working

Megan
Dropboxer
Thanks for writing back @CitySolution

Let's try something. 

Can you uninstall, then install the app back in? 

If the same thing occurs when you do, let me know.

Cheers!
 

Megan
Community Moderator @ Dropbox
dropbox.com/support


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Re: Dropbox Transfer not working

CitySolution
Explorer | Level 3

That's sorted it thanks

Re: Dropbox Transfer not working

Megan
Dropboxer
That's wonderful to know @CitySolution

Enjoy your weekend and give me another shout if something comes up.
 

Megan
Community Moderator @ Dropbox
dropbox.com/support


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