cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Back again with another edition of 'How we use Dropbox', so find out how Ross uses Dropbox to answer some new house questions here!

Dropbox files & folders

Get in sync with the Dropbox Community. Our members can answer all your questions on Dropbox files and folders. Join a discussion or start your own today.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Dropbox Transfer says "Couldn't connect"

Dropbox Transfer says "Couldn't connect"

582374893
Explorer | Level 4

 https://i.imgur.com/Gx53RVj.png 

 

I obviously do have an internet connection, and Windows even says so. Dropbox' sync engine is also working normally, so why does Transfer say couldn't connect?

4 Replies 4

Re: Dropbox Transfer says "Couldn't connect"

Daphne
Dropboxer

Hi there @582374893, I hope you're doing well today!

 

Can you just clarify for me, are you creating the Transfer through the desktop app or the website? 

 

Could you try using a web browser (or a different web browser if you're currently using one) to see if you get the same error there too?

 

If so, please try using an incognito/private browsing window too. As a last step, please try clearing your browser cache and trying once more.

 

Let me know how it goes!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Dropbox Transfer says "Couldn't connect"

woops
New member | Level 2

Same here. "Couldn't connect" message in the Dropbox Transfer popup. Every other feature of Dropbox Windows client works. Transfers work from web interface.

 

Perhaps something to do with VPN? My VPN is off and it still doesn't work, but that's what comes to mind. Odd because regular Dropbox app works fine.

 

 

2020-09-17 13_26_15-Dropbox Transfer.png

Re: Dropbox Transfer says "Couldn't connect"

Jay
Dropboxer

Hi @woops, could you try reinstalling the app using this link to see if this helps repair the app?


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Dropbox Transfer says "Couldn't connect"

582374893
Explorer | Level 4

That doesn't solve it

Who's talking

Top contributors to this post

  • User avatar
    582374893 Explorer | Level 4
  • User avatar
    Jay Dropboxer
  • User avatar
    woops New member | Level 2
  • User avatar
    Daphne Dropboxer
What do Dropbox user levels mean?
Need more support?