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Dropbox Upload not appearing on Mobile App

Dropbox Upload not appearing on Mobile App

JohnnyBoi
New member | Level 2

My associate is having an issue uploading videos through the Dropbox Mobile App. They are using iPhone Xr iOS 14.4. They can upload a video or two but then "Upload" disappears from the app. They have to constantly delete/reinstall the app. Anyone have suggestions?

1 Reply 1

Re: Dropbox Upload not appearing on Mobile App

Daphne
Dropboxer
Hello there @JohnnyBoi, I hope you're well today!

If they force quit and then relaunch the app, does that help with bringing back up the "upload" option? Or does only reinstalling help with this?

Also, when they have the app installed, can they double check which version they're using?

Let me know and we can go from there!

Daphne
Community Moderator @ Dropbox
dropbox.com/support


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