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Dropbox 'Used Space' almost double the size of my actual Dropbox folder.

Dropbox 'Used Space' almost double the size of my actual Dropbox folder.

New member | Level 2

Dropbox is reporting my 'Usage' as 4.4GB, but the file size of my Dropbox folder on disk is only 2.8GB.

 

  • I have confirmed that selective sync is not enabled for any folders.
  • I have tried to use https://www.dropbox.com/bad_files_check but this crashes my browser (latest Chrome W10).
  • I have manually run a check via CMD to see if there are any Symlinks

Is there any way to find out where the rogue 1.6GB is? Either something has not made it to my desktop which is in the cloud, or Dropbox is incorrectly calculating my usage. I can't see a way to view the size of folders on the dropbox web interface, so I can't compare sizes that way.

 

1 Reply 1

Re: Dropbox 'Used Space' almost double the size of my actual Dropbox folder.

Dropboxer

Hi @jonathanrswift, thanks for posting on the Community!

 

I'm sorry to hear about this. The bad files check page no longer is in use. You can instead open the Dropbox desktop application, click the avatar, and then view sync issues to see any files that have failed to sync.

 

Looking on the site, try calculating the size of folders to see if there is a large folder, with files that might not be able to sync.

 

Let me know how it goes!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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