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Dropbox Vault not visible

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Dropbox Vault not visible

Explorer | Level 4

Now that Dropbox has added Vault to Professional, the only way I can access the Vault is the web interface, the Dropbox app on my iPad, or the Dropbox app on my Android phone. The vault does not show in the Dropbox for MacOS app or in my Dropbox folder in Finder. I even stared it in the web interface and when I look at stared folders in the Dropbox app it doesn't show.

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Re: Dropbox Vault not visible

Explorer | Level 4

I even went into preferences in the Dropbox app on my MacBook and found that the Vault folder was deselected. I selected it and clicked update. The folder still did not show. I went back into the preferences and it had deselected again. I tried several more times to select the Vault folder so that it would show and it simply will not stay selected.

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Re: Dropbox Vault not visible

Dropboxer

Hi there @soundmanbrett; happy Friday and thanks for your interest in our Vault feature!

 

The Vault is accessible via the desktop app only to a limited audience at this time as its currently in beta and only available to some Dropbox users; could this be why this is happening?

 

Keep me posted!

 

 



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Dropbox Vault not visible

Explorer | Level 4

That is possible. The problem is that I moved many of my sensitive files into the vault and I can't easily access them. Is there a way to get into the beta testing audience so that I can try out the version where I can see the files? @Walter 

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Re: Dropbox Vault not visible

Dropboxer

I'm checking back on this internally @soundmanbrett; I'll let you know more information as soon as I hear from the team. 

 

Thanks again for your interest in this! 



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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