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Dropbox account completely empty, can anybody help?

Dropbox account completely empty, can anybody help?

gabrielecacciola90
New member | Level 2

Hi,

 

I login today in my dropbox account and it is completely empty. Can somebody please help me investigate on this issue?

 

Thanks,

Gabriele

11 Replies 11

Re: Dropbox account completely empty, can anybody help?

Mark
Super User II

What is www.dropbox.com/events showing?


 


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Re: Dropbox account completely empty, can anybody help?

Hannah
Dropboxer
Hey @gabrielecacciola90, thanks for reaching out to our Community!

Like @Mark said, try checking your events page for any deletions, but if you don't see any recent events at all, make sure to also check if you have another Dropbox account.

Let us know what you find.

Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Dropbox account is empty!

Chanel55
New member | Level 2
Where have all my files and photos disappeared to? My Dropbox, which is an app on my iPhone is totally empty. Please help!

Re: Dropbox account is empty!

Megan
Dropboxer
Hi @Chanel55, welcome to our Community! 

Is there a chance that you opened a new Dropbox account, hence it's empty? 

What do you see when accessing your events page

Let me know more on the results.

Megan
Community Moderator @ Dropbox
dropbox.com/support


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Re: Dropbox account is empty!

Chanel55
New member | Level 2
Hi Megan, you are my ANGEL! That was indeed the reason - the fact that I had 2 different accounts. I had no idea, and had just assumed that Dropbox had asked me to change my email address, which for some reason I did, but then had difficulty getting into my original account. I'm afraid I'm not very tech minded, so apologies for the vague explanation. But you have solved the mystery, for which I am most grateful 🙏❤️

Re: Dropbox account is empty!

Megan
Dropboxer

No worries, your explanation was great. 

I am happy to hear everything has been resolved, @Chanel55

Happy New Year 2022! 🎆


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Can't find my files on my computer!

Donna Nassar
Explorer | Level 3

I can't find any of my files on my computer, just a message that says "get started with Dropbox).  I already have an account, but there is nothing here anymore.  

Re: Can't find my files on my computer!

Mark
Super User II

If you open the Dropbox website from the app and navigate to www.dropbox.com/events (you may need to type it in) what does that show? Does that show any activity etc.?


 


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Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

Re: Can't find my files on my computer!

Donna Nassar
Explorer | Level 3

It says no activity yet.  I've had this account for years, I have lots of files in it.

 

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