cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Learn all about apps and Dropbox integrations to make working from home easy here!

Dropbox files & folders

Get in sync with the Dropbox Community. Our members can answer all your questions on Dropbox files and folders. Join a discussion or start your own today.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Dropbox audio file I was sent cuts off at 1 hour and 4 seconds, even though the file is 2 hours

Dropbox audio file I was sent cuts off at 1 hour and 4 seconds, even though the file is 2 hours

mcastillo1
Explorer | Level 3

All files sent to me are now showing up this way, all of a sudden. Only able to play 1 hour of music from the file, not the full 2.

3 Replies 3

Re: Dropbox audio file I was sent cuts off at 1 hour and 4 seconds, even though the file is 2 hours

Mark
Super User II

That is correct. Dropbox only displays a preview of files on its website - limited to 1 hour for paying users. 

 

To listen or view longer you need to download the file to your device. 


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

Re: Dropbox audio file I was sent cuts off at 1 hour and 4 seconds, even though the file is 2 hours

mcastillo1
Explorer | Level 3

Hi, this is the first time this happens. I am downloading the file to my device, my iPad, and it still occurs. I have the free account.  I found the only way around it was to save the file to a folder in my Dropbox account, 

Re: Dropbox audio file I was sent cuts off at 1 hour and 4 seconds, even though the file is 2 hours

Rich
Super User II

@mcastillo1 wrote:

I found the only way around it was to save the file to a folder in my Dropbox account, 


Then you are definitely running into the streaming limit that @Mark referred to. The person you're getting the file from is likely on a paid account, so files they share can be streamed up to one hour before being cut off. As Mark described, and as you've seen, downloading the file and playing it on your own device (or from your own account) has no limit.

 

Poll
How do you get refocussed while working from home? Do you find any of these options keep you from getting distracted?
Who's talking

Top contributors to this post

What do Dropbox user levels mean?
Need more support?