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Dropbox backup works on laptop but not on desktop

Dropbox backup works on laptop but not on desktop

Collaborator | Level 10

Hi

 

I use Dropbox (Pro and Business) on a laptop and desktop. Both running Windows 10 with latest version and updates installed.

 

On the laptop (Surface) the backup feature works great.

 

On the desktop, I only see the below for hours on end. I did a reinstall, reboot, but it does not do anything. Any ideas? Although I have Google Drive and OneDrive for Business installed, their backup options are not enabled.

 

Dropbox backup error.PNG

 

Thank you

 

Casper

 

3 Replies 3

Re: Dropbox backup works on laptop but not on desktop

Dropboxer

Hey Casper; long time no see!

 

I'll be glad to look into this with device specific information, if you are OK with this; just let me know if you'd like me to reach out via the email address that's connected to your Community's profile. 

 

In the meantime, could you let me know if you're using the most recent stable or beta version of the desktop app on your computer?

 

Thanks a bunch! 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Dropbox backup works on laptop but not on desktop

Collaborator | Level 10

Haha Walter.

 

I was on the forum but with my personal ID (Casper777). However, I decided to move back using my Dropbox Business ID.

 

I know I am on the Beta program for Dropbox.

 

Laptop:
v106.3.355 - working

Desktop:
v106.3.355 - not working :disappointed face:

 

You are more than welcome to reach out via email.

 

Regards

 

Casper

Re: Dropbox backup works on laptop but not on desktop

Dropboxer

Hi Casper; apologies for the tardy reply on this one; I think I missed the notification somehow.

 

Can you please let me know if you're still having issues with this on our latest version(s) of the app?

 

If you do, I'll send you an email to look further into this.

 

Thanks so much @ITConsultingAfrica!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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