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Dropbox business not syncing properly

Dropbox business not syncing properly

Ninon
Explorer | Level 3

We use Dropbox business, but regardless of whether I open my folders from the desktop og from the web, files are not synced properly.

In the desktop, it´s all green and looks like it should be synced. 

This issue is seriously slowing down our work flow, and I am missing out on important information, because I am not up to date.

 

I work in windows 10, and I have tried following the 13 steps in the help guide to solve the issue without any luck. 

 

I have deleted the desktop app, but it still doesn´t work.

 

Please help me out here, as it´s hindering me doing my job.

Thanks

1 Accepted Solution

Accepted Solutions

Re: Dropbox business not syncing properly

Ed
Dropboxer
HI Ninon

As a Dropbox Business admin you can call our support or chat directly for further support. These are available from your admin console on Dropbox.com. Please reach out to our team so they can assist you.



Ed G
Community Manager @ Dropbox
https://dropbox.com/support


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View solution in original post

7 Replies 7

Re: Dropbox business not syncing properly

Ed
Dropboxer
HI Ninon

As a Dropbox Business admin you can call our support or chat directly for further support. These are available from your admin console on Dropbox.com. Please reach out to our team so they can assist you.



Ed G
Community Manager @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please mark it for some Kudos below. 
:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
:arrows_counterclockwise: Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

View solution in original post

Re: Dropbox business not syncing properly

DerekGCWhite
New member | Level 2

Ed,

I have a business account on Windows 10 and enter Admin whilst signed into the business account (the icon in Top RH corner shows business account) however; when I go to the Contact Us page I'm always signed in with my personal account, whether or not my personal account is signed in, and am not given the Chat option - any ideas?

 

Re: Dropbox business not syncing properly

Walter
Dropboxer

Hey there @DerekGCWhite - sorry to hear about this.

I was just wondering if you notice the same behavior after clearing your browser's cache and/or on an incognito window.

If those don't help at all, please try a completely different browser other than you originally used making sure you're logging into your Business account.

Let me know how it goes and we'll take it from there!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Dropbox business not syncing properly

DerekGCWhite
New member | Level 2

I attempted the Incognito route and was asked to sign-in, that does not appear to have given me access to the Chat

Does that give you some indication as to what might have been the problem?

Re: Dropbox business not syncing properly

Walter
Dropboxer

Not really Derek - sorry.

At this point, could you please submit a ticket through our Official Channels and let me know the ticket's ID (a 7 digit number) here so I can locate it on our system and get on it asap? 

You can log a ticket through this page:  https://www.dropbox.com/support

Let me know the ticket's ID when you get the chance and I'll make sure to follow up accordingly. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Dropbox business not syncing properly

DerekGCWhite
New member | Level 2

In the background I've been chatting with support and it appears my business account has becomes confused.
I have unlinked and re-linked my account which has definitely cleared the Chat problem however; it has also copied my Local file to an .old file and started from scratch so all the local updates I have made in the last few weeks have to be re-applied

Ho hum, well at least I now have a working system so thanks for your assistance

Re: Dropbox business not syncing properly

Walter
Dropboxer

Glad to hear you've managed to resolve this in the end Derek - thanks for the update too!

If you ever stumble upon an issue in the future, please feel free to start a new discussion following this link: https://www.dropboxforum.com/t5/Help-from-the-Community/ct-p/101001000

Have a lovely weekend!

PS: If you chose your new Dropbox folder to be in the same location as your existing one, by clicking on 'Install', this renamed the existing Dropbox folder to 'Dropbox (Old)' and created a new Dropbox folder for the account you’re currently linking.


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
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