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Dropbox changed my filenames

New member | Level 2
New member | Level 2

When i try to download files onto dropbox, dropbox automatically changes the file name to a random number.  i tried drag and drop, upload files and upload folder.   I did just recently change to Win10.  Is Dropbox not supporting Win 10?

3 Replies 3
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Re: Dropbox changed my filenames

Dropboxer
Dropboxer

Hi there @Berg633, thanks for checking in with us. 

I'd be happy to have a look into this with you, I'll just need more info, such as:

  • How are you downloading the files onto Dropbox? Are you downloading them manually from the website to the desktop app or do you let them sync? 
  • Does this happen with any file type or specific ones? 

Any additional details would be very helpful. Thanks!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Dropbox changed my filenames

New member | Level 2
New member | Level 2

I'm dragging and dropping from Windows explorer to the website. no syncing.  i just tested it.  I copied a CADD file and then a PDF, that worked, but when i just copy PDFs it does not.  It doesn't matter if i copy one or multiple files.

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Re: Dropbox changed my filenames

Dropboxer
Dropboxer

Hmm. Could you please give me an example of a file name that you have stored locally and what it becomes when you upload it via the website? 

Keep me posted, @Berg633!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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