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Dropbox copied files without my permission.

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Dropbox copied files without my permission.

Explorer | Level 3

Hi there, 

 

just few days ago, I uploaded with my phone directly into Dropbox 2 videos (about 300 and 500 Mb each).

 

Today morning, after I woke up, I saw a notification that there were some "storage capacity" problems.

This was strange, so I took a look into the recent activity and it turned out that one of the videos was copied in the dropbox and it tried to being uploaded.

The action took place in my mobile phone according to the history of dropbox.

 

 

How is this possible?

 

PS. Just for the sake of safety I have changed my password.

 

Best regards,


Antonio

5 Replies 5
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Re: Dropbox copied files without my permission.

Super User II

@AntonioMG wrote:

... one of the videos was copied in the dropbox and it tried to being uploaded.

How is this possible?


You likely have the Camera Uploads feature turned on, which automatically uploads the photos and videos that you take on your phone.

 

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Re: Dropbox copied files without my permission.

Explorer | Level 3

Hi Rich,

Thanks for your reply.

The "camera uploads" option is off.

 

Capture.PNGThis a screenshot from the "overview" page in Dropbox.
Originally, the ...32 and ...33 videos were uploaded on 12.07., it seems that only the ..32 was successful.
Now, I did not uploaded the ...33 videos yesterday or today.   The upload on 7:13am triggered the storage capacity error, and that is why I became aware of this situation.

The "version history" page indicates that it was done from my mobile phone.

 

Any thoughts?

 

Best Regards,

 

Antonio

 

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Re: Dropbox copied files without my permission.

Dropboxer

Hi @AntonioMG, thanks for messaging the Community!

 

The fact that the videos were not renamed to a date/time format means that the camera uploads feature wasn't used. Instead the videos were uploaded manually via the mobile app.

 

Is it possible that you chose to upload the same video twice via the mobile app? This would be a reason for the storage issue. If it was uploaded from your mobile app, it would need to have been done manually.

 

Keep me posted!

 


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Dropbox copied files without my permission.

Explorer | Level 3

Hi @Jay, thanks for your interest.

 

It could be that I uploaded it twice by mistake, but this was definitely not on that moment. It would have been few days before.

Could it be that, it was put in some sort of upload queue? and by some reason it was uploaded later due to the storage capacity?

 

Unfortunately, I did not find any detailed log in the mobile or in dropbox.com to see more information of the activity beyond the version history.

 

Best regards,

 

Antonio

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Re: Dropbox copied files without my permission.

Dropboxer

It's possible that it was selected twice to upload, and wasn't able to upload until there was enough space on the account, which could explain why it was uploaded later.

 

If you experience this behavior again in future, please let me know!


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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