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Dropbox deleted all my files when I cancelled the account. How do I get my files for desktop back??

Dropbox deleted all my files when I cancelled the account. How do I get my files for desktop back??

New member | Level 2

I cancelled Dropbox and was told my desktop and document files will remain but Dropbox deleted ALL my files! How do get my files back.  I was using [email removed as per Community Guidelines]@yahoo.com at the time.  I am using [email removed]@outlook.com now so I can communicate with you guys!

I need my files.

1 Reply 1

Re: Dropbox deleted all my files when I cancelled the account. How do I get my files for desktop ...

Dropboxer

Hello there @jerricurry5, thanks for reaching out!

 

Can you just clarify for me, is the Dropbox folder still on your computer locally, or is it gone completely?

 

If you do a search in your local file browser for one of the files that were in the Dropbox folder, do you get any results?

 

Looking forward to your reply!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


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