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Dropbox deleted data on PC

Dropbox deleted data on PC

Andrei Machalou
Explorer | Level 4

ENG: Hi! I deleted my account in Dropbox and therefore Dropbox Mac-app. But together with my Mac-app Dropbox also deleted all synchronized folders on my Mac! How is it possible? How can I restore them? Unfortunately I deleted Dropbox Mac-app with a special deletion-app (so system folder of Dropbox is deleted as well forever).

Добрый день! Я удалил свой аккаунт в Дропбоксе и, соответственно, приложение на МакОС. НО, вместе с аккаунтом Дропбокс также удалил синхронизированные папка на моем Маке! Как это возможно? Как их можно восстановить? К сожалению, саму программу я удалял специальной утилитой (то есть системная папка Дропбокса удалена с Мака бесследно)…

 

2 Replies 2

Re: Dropbox deleted data on PC

Hannah
Dropboxer
Hey @Andrei Machalou, thanks for reaching out to our Community today!

Are you sure you deleted the actual Dropbox account?

Because it sounds like you had enabled computer backup on your Dropbox app and by deleting the app and the Dropbox folder, your desktop files got deleted as well.

If you deleted the account, any files that were backed up to Dropbox, won't be recoverable. 

If you have kept the account, though, can you check your deleted files page, to see if you can find any of the desktop files?

Let me know what you find.

Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Re: Dropbox deleted data on PC

Andrei Machalou
Explorer | Level 4

Thank you for your reply!

I checked - the account was deleted by me.

But nevertheless, I can't believe that Dropbox deleted my personal files on my personal Mac! How it possible? It's seems Dropbox works like virus-app. I can't believe someone paying money for using it!

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    Andrei Machalou Explorer | Level 4
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    Hannah Dropboxer
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