cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
We want to hear from you. What do you use Dropbox for?
Close

Dropbox files & folders

Get in sync with the Dropbox Community. Our members can answer all your questions on Dropbox files and folders. Join a discussion or start your own today.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted

Dropbox empty. Claims " You removed your access to the shared folder.."

New member | Level 2
New member | Level 2

I use a basic account to hold work files. For a few days I have been receiving alerts telling me I was running out of space. With GDrive that means I cannot add any more files, but the contents are left alone.

After a lot of searching I found a recommendation to look at the events log where I discovered "You removed your access to the shared folder XXXX". From googling it seems implied that this is a deliberate action. But I DID NOT do this.

None of the files are in the Trash.

How do I recover very important work files?

Cheers

3 Replies 3
Highlighted

Re: Dropbox empty. Claims " You removed your access to the shared folder.."

Dropboxer
Dropboxer
Hey there @dsutlovich
 
In general, if your Dropbox account is over your storage limit, then syncing will stop. Files won’t be removed, and syncing will resume when you bring your account under your quota again.
 
Moving on to your concern though, please note that Dropbox cannot and doesn’t alter your files, including deleting them. 
 
For this reason, could it be that you weren’t the owner of the shared folder? If you weren’t, could it be that the owner removed you?
 
If you were the owner, could you please navigate to the Sharing tab on the website and see if you’re able to find the folder there? 
 
Let me know how it goes!

Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Highlighted

Re: Dropbox empty. Claims " You removed your access to the shared folder.."

New member | Level 2
New member | Level 2

Hi @dsutlovich

Thank you for your reply.

Even though the account was setup by a former employ so i could access the work files, I changed the password, so only I have access to the account.

I checked the Sharing tab and it is empty.

I am hoping that Dropbox can access their servers and restore my data, as this only happened today.

As an aside, I was able to restore two folders I had deliberately deleted previously. It is the Home section that is empty :( I'm panicking because the folder isn't in my PC Dropbox folder either.

Cheers

Highlighted

Re: Dropbox empty. Claims " You removed your access to the shared folder.."

Dropboxer
Dropboxer
Thanks for writing back, @dsutlovich
 
If you don’t find the shared folder in your Sharing tab or in your deleted files tab, it’s very likely that you were not the owner of the shared folder and that you were removed from it. 
 
Please note that removing members can only be done by owners of shared folders and Dropbox Support cannot help you restore content in a shared folder that you’re not the owner of. 
 
If I’ve misunderstood your concern, please don’t hesitate to get back to me. Cheers!

Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Polls
Do you know how to organize your files and folders?
<b>We have created a guide on folder best practice, so you can get organized now <a href="https://www.dropboxforum.com/t5/Business-Tips-tricks/Folder-structure-best-practice/m-p/428456#M39"><u>check it out here</u></a>.</b>

Work Smarter with Dropbox

The way we work is changing. Share and discover new ways to work smarter with Dropbox in our community.

Sound good? Let's get started.
Who's talking

Top contributors to this post

What do Dropbox user levels mean?
Need more support?