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Dropbox for iOS 11 uploads both heic and jpg (duplicates)

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Dropbox for iOS 11 uploads both heic and jpg (duplicates)

Explorer | Level 4

I have selected to Save HEIC Photos as JPG in Camera Upload settings.

The JPG files upload successfully.

But the HEIC files upload as well, creating duplicates.

 

Is there a way to upload just the converted JPG and not the HEIC originals?

 

iPhone SE on Software Version 13.5.1

Similar issue: https://www.dropboxforum.com/t5/Dropbox-files-folders/Camera-upload-duplicates-jpg-and-heic/m-p/4298...

7 Replies 7
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Re: Dropbox for iOS 11 uploads both heic and jpg (duplicates)

Dropboxer

Hello @ozarkval, I hope you had a great weekend!

 

If duplicates are being uploaded it would suggest that the original photo was edited or had a filter applied, rather than when choosing to convert the file type to JPG.

 

This can cause duplicate uploads when the edits/filter is applied before the original photo is uploaded to Dropbox, but can be avoided if the edits/filters are applied after the original has been uploaded.

 

You can check out a bit more detail on this under the "Why is camera uploads missing some of my photos or videos?" section of this article.

 

Does this sound like it could be the case?

 

Let me know - thanks!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Dropbox for iOS 11 uploads both heic and jpg (duplicates)

Explorer | Level 4

Hi Daphne,
Thanks for your response! 

I don't think that's the case. Sometimes I change the key photo on the iPhone photo, but that's before the sync. I don't want .heic photos to upload at all

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Re: Dropbox for iOS 11 uploads both heic and jpg (duplicates)

Dropboxer

Okay thanks for checking on that @ozarkval!

 

Could you please check for me if these two versions (jpg and heic) of one of the duplicate uploads are the same size?

 

You can check this info by viewing the file in the mobile app, and tapping the "i" icon in the bottom left of the preview. 

 

From there, towards the bottom of the listed info, you should find the size of the file.


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Dropbox for iOS 11 uploads both heic and jpg (duplicates)

Explorer | Level 4

Here are two examples:

2020-08-08 09.00.06.jpg    2.5 MB   2,455,859 bytes
2020-08-08 09.00.06.heic  1.1 MB     1,067,765 bytes

 

2020-08-08 09.00.10.jpg    2.9 MB    2,922,720 bytes

2020-08-08 09.00.10.heic  947 KB    974,240 bytes

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Re: Dropbox for iOS 11 uploads both heic and jpg (duplicates)

Dropboxer

Hey @ozarkval, do you have any third party apps that also backup or save files? 


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Dropbox for iOS 11 uploads both heic and jpg (duplicates)

Explorer | Level 4

No, due to capacity issues I stopped syncing photos from the iPhone to iCloud. 

Just dropbox, now

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Re: Dropbox for iOS 11 uploads both heic and jpg (duplicates)

Dropboxer

In that case, could you have a look at this page to see your support options for contacting our team?


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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