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Dropbox forcing trial. Cannot access account.

Dropbox forcing trial. Cannot access account.

BS59
Helpful | Level 6

Just got a new phone. Go to open Dropbox app. Am logged in and can't get passed the "trial" being offered. Won't let me skip and access my account. I don't want your **bleep** trial. I want to access my account!!

1 Accepted Solution

Accepted Solutions

Re: Dropbox forcing trial. Cannot access account.

BS59
Helpful | Level 6
Okay that must have been the issue. All I had to do was unlink my old phone and I was able to get in! Thank you!

View solution in original post

7 Replies 7

Re: Dropbox forcing trial. Cannot access account.

Lusil
Dropboxer
Hi there @BS59, thanks for reaching out to us. 

Could you send me a screenshot of the pop up?

Looking forward to hearing back from you!

Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Re: Dropbox forcing trial. Cannot access account.

BS59
Helpful | Level 6
Where can I email the screenshot? Can't paste it in this box.

Re: Dropbox forcing trial. Cannot access account.

Daphne
Dropboxer
You can attach the screenshot directly in your reply here with the camera icon at the top of the reply box here on the Community, @BS59.

Otherwise, please create a shared link and just paste the link into your reply. Cheers!

Daphne
Community Moderator @ Dropbox
dropbox.com/support


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Re: Dropbox forcing trial. Cannot access account.

BS59
Helpful | Level 6

Re: Dropbox forcing trial. Cannot access account.

Walter
Dropboxer
I'm sorry to jump in here, but could it be that this device would put you over your account's device limit @BS59?

If you don't have more than 3 devices connected to your account, you could try uninstalling and re-installing the app to see if that helps improve matters. 

Keep us posted!

Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Dropbox forcing trial. Cannot access account.

BS59
Helpful | Level 6
Okay that must have been the issue. All I had to do was unlink my old phone and I was able to get in! Thank you!

View solution in original post

Re: Dropbox forcing trial. Cannot access account.

Walter
Dropboxer
No biggie @BS59; I'm just glad I could help!

See you around the Community and take care!

Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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