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Dropbox full, can't delete/leave shared folders

Helpful | Level 5

Hello, I have a problem with cleaning up my dropbox. I wanted to make some space, because it's full.

 

When I  open my shared folders on the homepage, some are marked in red and tell me I don't have enough space to open them. That makes sense, but when I want to delete or leave those shared folders and click on the menu on the right, the options don't show up. Instead, it just shows a link that says "get more space" (or something like that, I'm using the German version which says "Mehr Speicherplatz").

 

So I can't access the shared folders that clog up my dropbox because they take up too much space, but I also can't delete or leave them because they take up too much space? That doesn't make any sense!

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Accepted Solutions
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Re: Dropbox full, can't delete/leave shared folders

Helpful | Level 5

OK, my problem is solved! It was actually a problem with just the German version. It worked fine when I changed the language to English. Apparently, in the German version, the "get more space" button pushes down the (...) button instead of showing up next to it, so that you can't actually click the (...) button.

View solution in original post

4 Replies 4
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Re: Dropbox full, can't delete/leave shared folders

New member | Level 2
New member | Level 2

Same issue. 

 

Dear Dropbox, your customer support model is hideous.

 

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Re: Dropbox full, can't delete/leave shared folders

Super User
Super User

Hello, if you go to the shared page https://www.dropbox.com/share/ and open the options (...) menu next the share folders, do you see the option to remove them? Screen Shot 2020-06-29 at 12.22.18 PM GMT+8.png

 

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Re: Dropbox full, can't delete/leave shared folders

Helpful | Level 5

Hello! No, the options don't show up. It works for all the shared folders EXCEPT the ones that are marked in red as over my limit. With those, when I move the mouse over the (...) menu, the options don't show up. Instead, the (...) changes into a button that says " get more space" and just brings me to a page where I can upgrade my account.

Highlighted

Re: Dropbox full, can't delete/leave shared folders

Helpful | Level 5

OK, my problem is solved! It was actually a problem with just the German version. It worked fine when I changed the language to English. Apparently, in the German version, the "get more space" button pushes down the (...) button instead of showing up next to it, so that you can't actually click the (...) button.

View solution in original post

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