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Dropbox full of files from another user

Dropbox full of files from another user

New member | Level 2

My Dropbox was used quite a few years ago to collect pictures for a trip. Another user uploaded lots of pics basically filling my account. I have tried to contact them about removing the files, but not had a response, and since I didn't upload the files, I can't remove them. I'm stuck with an unusable Dropbox, unless someone has another way out. Thanks in advance.

1 Accepted Solution

Accepted Solutions

Re: Dropbox full of files from another user

Dropboxer

Hey there @Gbfan111, I hope you're having a good day!

 

From what you mentioned, it sounds like the files were shared through a shared folder, right?

 

In this case, I can suggest following these steps to remove the shared folder from your account.

 

This will free up the space in your account, and won't affect the folder contents for other members of the folder.

 

Let me know if this helps!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

3 Replies 3

Re: Dropbox full of files from another user

Dropboxer

Hey there @Gbfan111, I hope you're having a good day!

 

From what you mentioned, it sounds like the files were shared through a shared folder, right?

 

In this case, I can suggest following these steps to remove the shared folder from your account.

 

This will free up the space in your account, and won't affect the folder contents for other members of the folder.

 

Let me know if this helps!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

Re: Dropbox full of files from another user

New member | Level 2
I think this did it. Thank you!

Re: Dropbox full of files from another user

Dropboxer

I'm glad to hear that @Gbfan111!

 

Please feel free to give me a shout here if you need anything else, I'd be happy to help out. :beaming face with smiling eyes:

 

Hope you have a great rest of your week!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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