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Dropbox hanging - nothing is functioning

Dropbox hanging - nothing is functioning

Energeiai
Helpful | Level 5

Hi - I'm a Dropbox newbie

Am only using Dropbox within Google Chrome.

My Dropbox totally hangs.

Unable to log out

Unable to create new folder

Unable to use any function.

There is no response when clicking drop-down menus.

1 Accepted Solution

Accepted Solutions

Re: Dropbox hanging - nothing is functioning

Energeiai
Helpful | Level 5

Solved - thanks a lot.

I disabled Malwarebytes Chrome extension.

Then I got access to all the functionalities 🙂

 

All the best

Theo

 

 

View solution in original post

5 Replies 5

Re: Dropbox hanging - nothing is functioning

Lusil
Dropboxer
Hello there @Energeiai, let's see what we can do here. 

Could you try another browser to see if the issue persists? 

Also, check if you can navigate through your account if you sign in through an incognito window. 

Let me know how it goes and I'll make sure to get back to you as soon as possible. Cheers!

Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Re: Dropbox hanging - nothing is functioning

Energeiai
Helpful | Level 5

Thank you 

 

When using Firefox the drop-down menus are functioning. 

And I am able to both sign in and sign out.

 

When using Chrome incognito window everything is fine.

And I'm able to sign out again.

 

Going back to Chrome standard it is just partly working.

When in "All files" mode nothing is functioning, no dropdown, no logout.

When in "Start" mode dropdown is ok and I am able to logout.

 

I at least can use Firefox and Chrome Incognito 🙂

So I'm not lost.

 

 

Re: Dropbox hanging - nothing is functioning

Lusil
Dropboxer
Could you also try clearing your Chrome browser's cache?

If that doesn't do the trick, make sure that there aren't any third party browser extensions/plugins running and refresh the window.

Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Dropbox hanging - nothing is functioning

Energeiai
Helpful | Level 5

Solved - thanks a lot.

I disabled Malwarebytes Chrome extension.

Then I got access to all the functionalities 🙂

 

All the best

Theo

 

 

View solution in original post

Re: Dropbox hanging - nothing is functioning

Lusil
Dropboxer
Glad to hear that, @Energeiai!

If you need help with anything else, you know where to find us. 

In the meantime, have a wonderful day ahead!

Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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