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Dropbox has deleted all my files!!

Dropbox has deleted all my files!!

Explorer | Level 3

Hi,

 

I haven't login to my account in a long time, and then when I did, I got surprise to see all my files (> 50gb files) have been deleted. I have no mails, no historical explaning why this terrible thing happened! It looks like a totally new account! What DOES MAKE NO SENSE!

I have this account since 2016. 

 

According to my mails, the last login on this account was in Jan/2019.

 

I haven't found an option to open a ticket to dropbox customer service, but I really would like some assistance on it.

2 Replies 2

Re: Dropbox has deleted all my files!!

Super User II

@fernandobr wrote:

According to my mails, the last login on this account was in Jan/2019.


Accounts that are idle for more than a year are deleted due to inactivity.

 

Re: Dropbox has deleted all my files!!

Explorer | Level 3

Hi Rich,

 

Thanks for your quick reply. 

 

Is there any way to recover my account? 

 

I had no idea about this inactivity period.

 

/Fernando

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