cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Check out how our Community members are using Dropbox here!
Close

Dropbox files & folders

Get in sync with the Dropbox Community. Our members can answer all your questions on Dropbox files and folders. Join a discussion or start your own today.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Dropbox has disappeared from Windows File Explorer

Highlighted

Dropbox has disappeared from Windows File Explorer

Explorer | Level 4

Running Windows 10 home edition version 2004. Dropbox always used to appear in the File Explorer alongside my PC, Google Drive and One Drive. It has now disappeared and can only be accessed by clicking the dropbox icon on the taskbar, which opens dropbox in it's own File Explorer window. Is there a way of adding it back to the main file exploer, as it's a real pain having to look for files accrosstwo seperate windows

1 Accepted Solution

Accepted Solutions
Highlighted

Re: Dropbox has disappeared from Windows File Explorer

Dropboxer
Dropboxer

Hey there @Picky1!

 

It looks like you have the navigation panel disabled, where you would see your quick access options.

 

When you open the File Explorer, from along the top please select "View". Underneath you should see the option "Navigation pane" to the far left, which you will need to click.

 

Then make sure the menu option has the option "Navigation pane" ticked. That should allow you to see your quick access options.

 

Let me know if that does the trick!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

10 Replies 10
Highlighted

Re: Dropbox has disappeared from Windows File Explorer

Dropboxer
Dropboxer

Hi there @Picky1, I'd be happy to help look into this with you. 

 

I'll just need a few more details, such as:

  • Do you remember seeing the Dropbox folder as part of your quick access list?
  • Are you running the latest version of the desktop app?
  • Do you have any pending updates on your computer?

Let me know what you find, cheers!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Highlighted

Re: Dropbox has disappeared from Windows File Explorer

Explorer | Level 4

Hi. Thanks for your reply. 

 

1. I can't remember, but it may have been, though I have tried to add it since it has changed following a Microsoft update, and the 'pin to quick access' button is greyed out

2. I am running 106.4.36.8

3. no

 

 

Highlighted

Re: Dropbox has disappeared from Windows File Explorer

Dropboxer
Dropboxer

Hi @Picky1; how are you today?

 

I'm not quite sure what could be causing your Dropbox folder to not show up there since the app is running on your machine; have you perhaps tried to re-install the desktop app recently? 

 

Also, could you send us a screenshot of the greyed out button you mentioned? 

 

Thanks! 



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Highlighted

Re: Dropbox has disappeared from Windows File Explorer

Explorer | Level 4

The first pic is the first window that appears when I click File Explorer. Has got hardly any of the folders listed, and no matter how I try to unpin it, it still has '3D Objects' which is of no use to me.

The second one is after navigating through the C drive via users to get to a list which has most of my folders in including Dropbox. But highlighting the Dropbox folder and trying to click 'pin to quick access' has no effect. 

Screenshot (1).pngScreenshot (2).png

 

 

Highlighted

Re: Dropbox has disappeared from Windows File Explorer

Dropboxer
Dropboxer

Thanks for the additional information and screenshots, @Picky1

 

Although I can't provide much input for "3D Objects", since you're also having trouble unpinning it from your File Explorer, could you let me know if you have admin permissions?

 

Keep us posted!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Highlighted

Re: Dropbox has disappeared from Windows File Explorer

Explorer | Level 4

I can confirm that my account has administrator privileges. I presume from your comments, that I should be able to see Dropbox when I open File explorer if i've pinned it to quick access, and that there is something wrong with what i'm seeing at the moment?

Highlighted

Re: Dropbox has disappeared from Windows File Explorer

Dropboxer
Dropboxer

Hey there @Picky1!

 

It looks like you have the navigation panel disabled, where you would see your quick access options.

 

When you open the File Explorer, from along the top please select "View". Underneath you should see the option "Navigation pane" to the far left, which you will need to click.

 

Then make sure the menu option has the option "Navigation pane" ticked. That should allow you to see your quick access options.

 

Let me know if that does the trick!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

Highlighted

Re: Dropbox has disappeared from Windows File Explorer

Explorer | Level 4

OMG Daphne. I feel a bit of a fool but that is the fix. I'm not sure how it was turned off in the first place, but i'm pleased you spotted the error. Thanks!

Highlighted

Re: Dropbox has disappeared from Windows File Explorer

Dropboxer
Dropboxer

I'm glad to hear that worked @Picky1!

 

I'm just a post away if you need anything else. 😁

 

Hope you have a wonderful rest of your week!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Work Smarter with Dropbox

The way we work is changing. Share and discover new ways to work smarter with Dropbox in our community.

Sound good? Let's get started.
Who's talking

Top contributors to this post

What do Dropbox user levels mean?
Need more support?