Dropbox files & folders
Get in sync with the Dropbox Community. Our members can answer all your questions on Dropbox files and folders. Join a discussion or start your own today.
I’m running Nord VPN on Windows 10. When it’s connected, Dropbox (in a browser) will not allow me to download any files. Disconnecting the VPN solves this problem.My reason for using the VPN is for privacy and security. Having to go off the VPN when I need to download files is quite an annoyance.Is anyone else having this issue? Is there a solution?Thanks!
Hello there @Sereby, thanks for checking in with us.
Out of curiosity, are you able to whitelist Dropbox and permit to access it normally?
Keep me posted!
LusilCommunity Moderator @ Dropboxhttps://dropbox.com/support
Did this post help you? If so, please give it a Like below. Still stuck? Ask me a question! Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.
Since it sounds like the VPN is blocking downloads from our website, could you also check your DNS settings?
When Nord is connected it uses 18.104.22.168 / 22.214.171.124
But, I'm not sure if that changes each time Nord starts up and connects. The VPN does have a feature to specify a single custom DNS address - would that help? If so, what should it be set to?
What might do the trick is adjusting your browser's default DNS settings.
I had a quick look around the web and, if you're using Chrome, you can have a look at this article.
If this doesn't work for you, I'd recommend looking on the web as well, as you'll have a better picture from your end.
In any case, if you have any other questions, don't hesitate to get back to us. Thanks!
The way we work is changing. Share and discover new ways to work smarter with Dropbox in our community.
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on Twitter or Facebook.
For more info on available support options, see this article.
If you found the answer to your question, please 'like' the post to say thanks to the user!